To support those in the areas impacted by Hurricane Milton, Nomad Internet has announced the rollout of its Hurrican Milton Relief campaign, under which the company will be offering free 30-day internet service and free modems for the first month to both new and existing customers.
Nomad Internet understands that reliable internet connectivity is more critical than ever in these hard times, as many locations have disrupted their communication networks. This is why the company has dedicated itself to helping communities by offering a lifeline to individuals impacted by the catastrophic event.
How to Access the Hurricane Milton Relief Offer
New Customers
Residents in impacted areas can visit NomadInternet.com, enter their address, and select a use case during checkout. Enter the details and use the discount “milton24” to get the first month of their selected plan for free and complete their purchase.
Current Customers
Existing customers in the affected regions can visit and apply via this link: Hurricane Relief Application. Customers can also contact live support using the chat feature on the Nomad Internet website. Once done, they can request the “Hurricane Relief” service plan and complete the process.
Customers Who are Already Affected
Current customers affected by Hurricane Milton can submit a support ticket for a Hurricane Relief credit by contacting the Nomad Internet team. Eligibility will be verified, and the credit will be applied based on the impacted areas.
Support for Emergency Response Teams
In recognition of emergency response teams’ critical role in disaster recovery, Nomad Internet has temporarily increased the modem limit per residential account to 20. This adjustment allows responders and organizations working on the ground to access the reliable, high-speed internet needed to coordinate rescue and relief operations.
Nomad Internet modems can be activated online, and assistance is available for bulk modem purchases or special requests from emergency services, local governments, and nonprofits involved in the recovery efforts.
Dedicated Support and Seamless Activation
Nomad Internet’s dedicated customer support team is on hand to guide both new and existing customers through the activation process. With clear instructions provided, users can easily access their free internet service and stay connected during this difficult period.
Campaign Timeline and Evaluation
After the 30-day relief period, customers will automatically transition to Nomad Internet’s paid Residential subscription plan based on their location. Nomad Internet will notify them as they approach the end of the free service to ensure they are informed about the upcoming change. There may be restrictions on transferring this service outside the disaster zone, but rest assured, Nomad Internet will continue to reassess based on the ongoing conditions.
Nomad Internet understands that disruptions to mail services may occur in affected areas, so if customers need to have their modem shipped to an alternate location, the company is happy to accommodate that request. Additionally, the modems are always covered under a 14-day return policy for a full refund.
The dedicated support team at Nomad Internet can assist with any questions or concerns. Customers are encouraged to contact support@nomadinternet.com or call +1 281 800 1000.
Distribution Channels
To maximize the reach of this relief initiative, Nomad Internet is leveraging multiple channels to ensure that residents in affected areas are aware of the Hurricane Milton Relief Campaign:
- Email Campaigns to Nomad Internet’s customer base and potential new customers in the disaster zone.
- Social Media Posts on Facebook, Twitter, and Instagram, with updates and reminders to sign up for free internet access.
- SMS/Text Marketing will provide outbound texts to residents in hurricane-affected regions.
- Blog Post Announcements outlining the details of the campaign.
- Partner Outreach with retailers such as Best Buy and Home Depot to offer modems for quick access.
Safety Guidelines During Severe Weather
Nomad Internet has also provided guidelines to help protect modems during severe weather, advising customers to bring modems indoors when possible and to protect exposed cables to prevent damage. These simple steps will help ensure that equipment remains functional and can be quickly reconnected once conditions improve.
